Privacy Policy
This policy sets out how Agnew Building Supplies Pty Ltd ABN 34 618 387 161 (“Agnew Building Supplies”, "ABS") its related companies and managed syndicates and trusts (“Agnew Building Supplies”, "ABS", “we”, “our”, “us”) collects, use, disclose and store your personal information, as well as how you can contact us and get access to your information. Our privacy policy applies to all your dealings with us whether the dealing is through personal visits to our sales offices, by telephone, mail, e-mail or our website.
At Agnew Building Supplies, we recognise the importance of protecting the privacy of the personal information we collect from our customers and prospective customers. We are committed to and bound by the Australian Privacy Principles under the Privacy Act 1988 Cth (as amended).
What information do we collect?
Agnew Building Supplies collects your personal information when you fill out a form or purchase our products online, or when you make any enquiries about our products and services. When ordering or registering on our site, as appropriate, you will be asked to enter your: name or e-mail address. You may, however, visit our site anonymously. We may also collect information such as:
- Your name, street address, e-mail address, telephone, mobile number/s, your company or business name to identify you, and for us to contact you;
- Information to verify your identity (such as a drivers licence);
- Bank account and credit card details
- details of products and services that we have supplied to you, or you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries;
- information about you and your family and any characteristics, preferences or requirements that are relevant to the products and services that we may provide to you;
- any additional information relating to you that you provide to us directly through our website or indirectly through use of our website or online presence or otherwise. That information may include information regarding what web pages you access;
- information you provide to us through our representatives or customer surveys from time to time
We may collect your personal information using a variety of methods, including:
- through your access and use of our website;
- through your participation in surveys, questionnaires, competitions and promotions run by or on behalf of Agnew Building Supplies;
- during conversations between you and our representatives, including sales representatives;
- when you make an enquiry; or
- when you purchase a product from us.
The information collected will generally be used to complete either a written or on-line form.
We may also collect personal information from third parties.
What do we use your information for?
All information sought is required for our business purposes, which includes:
- responding to your enquiries or requests
- to provide you with the products you wish to purchase, and other products and services
- to help us to identify other products and services that might be beneficial to you, and to inform you about them and items of interest
- to evaluate the needs of our customers and to develop new products
- internal accounting and administration
- to protect you and us from fraud
- Direct Marketing
When you visit our website, we may collect the above information from you if you provide it to us. We may also collect logging information about website activities (e.g. date and time of visits, the number of pages viewed, your operating system etc.) using “cookies”, as commonly used by most other web sites. A cookie is a packet of information that allows the hosting computer to identify and interact with you. The cookies do not identify any personal information but may provide us with statistical information that we can use to analyse our services. If your computer does not allow the placement of cookies, your navigation on our website may be restricted.
We assume we have your consent to use your personal information for the above purposes, in particular, for the purposes of sending information to you about our products and services, unless you advise us not to.
If you do not want us to contact you or send you information, please let us know.
Opting Out
You may opt out of receiving promotional materials from us, by emailing info@agnewonline.com.au
Do we disclose any information to outside parties?
Agnew Building Supplies does not sell, trade, or otherwise transfer to outside parties your personally identifiable information. However this does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to protect Agnew Building Supplies or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
As a general principle, we will not provide any unrelated party (including any overseas recipients) with any personal information we have collected about you. Exceptions may occur where:
- We believe in good faith that you have consented;
- We use external service providers e.g. mailing houses to mail/email promotional material to you. The information will be provided to our external service providers on a confidential basis for the purposes of our business only, and we will take reasonable steps to ensure that it is dealt with according to the same high standards as we use;
- a law enforcement agency, or other government agency, is exercising its legal authority and has asked us to provide access to that information, in which case we may need to release your details and the relevant history of your transactions with us to our legal advisers, debt collection agencies, credit reference bodies, or industry associations.
- we are asked to share that information with a credit bureau or reporting agency. Other than the purposes above, we will not disclose your information unless with your consent, or as required or authorised by law.
How do we protect your information?
We store information in different ways, including hard copies and electronic form. We take all reasonable care to ensure that the personal information about you is protected from loss, misuse, or alteration. We also have electronic security systems in place to protect your personal information transmitted through our website.
Your Consent
By using our site, you consent to our conditions of use.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
https://www.agnewbuildingsupplies.com.au111 High Street
Queanbeyan East, NSW 2620
sales@agnewonline.com.au
1800 571 973